My Background

Education

Bachelor of Arts in Business Administration December 2026

Arizona State University, Tempe, Arizona GPA: 4.0

  • Minor in Engineering Mathematics

  • Dean’s List 2023 through 2026

  • Coursework includes Marketing and Leadership, Business and Society, Leading Organizations, Organizational Psychology, Customer and Business Relationships, Global Career Accelerator – Digital Marketing Intern

  • Study Abroad: Coffee Business in Costa Rica and Supply Chain Management of the Coffee Industry in Seattle

Experience

Book Seller and Barista · Talking Animals Books January 2025 – Present

  • Craft and serve beverages, process transactions

  • Maintain an organized, stocked inventory

  • Provide excellent customer service to build repeat business

  • Lead intensive coffee training plans for 20 fellow colleagues

  • Maintain coffee machinery, create engaging visual displays, recommend books

  • Design traditional coffee menu with curated delicious coffee and pastry pairings

Tools: Shopify, Canva, Toast, PhotoShop, ADP

Education Team Lead · Podium Education Summer 2025

  • Coordinate weekly meetings with 300-400 students

  • Lead digital marketing tutoring sessions after hours

  • Manage student expectations for assignments and grading standards

  • Develop, train, and mentor digital marketing interns on freelance consultations

Tools: Google Business Account, Zoom, GradeSub, Canvas, Teams

Starbucks Coffee Company July 2018 – Present

Shift Supervisor May 2021 – Present

  • Prioritize and delegate daily responsibilities for baristas

  • Ensure that all baristas abide by Starbucks operational standards

  • Lead EcoSure Audits by ensuring proper dress-code, performing CAFE sweeps, and testing sanitizer strength

  • Engage in weekly leadership meetings, resulting in increases in repeat business and improved customer connection metrics

  • Document key information in the Daily Records book and APP for concise communication to all leadership

Barista Trainer January 2020 – Present

  • Develop new baristas through advice, coaching, and positive reinforcement

  • Demonstrate compliance with Starbucks operational and safety standards through proper food handling and following partner safety procedures

  • Train baristas on proper beverage routines, thereby reducing waiting time for customers

  • Maintain a clean bar environment as an optimal place to compose drinks

  • Fulfill 40 additional training hours for Starbucks Coffee Master Certification and lead weekly coffee tastings; a certification process with specialized coffee presentation to Regional Manager

Barista July 2018 – January 2020

  • Memorized and prepared hundreds of coffee recipes in a fast-paced environment

  • Built rapport with customers, resulting in more frequent visits and improved satisfaction

  • Implemented Shift Manager instructions, ensuring team cohesion, efficiency, and improved morale

Tools: Symphony Oracle, Apple iPad, QSR, MS Word, MS Excel

Shift Manager · McAlister’s Deli January 2018 – May 2020

  • Processed 350 cash and credit transitions daily, across multiple mobile service avenues

  • Managed inventory through online ordering system

  • Reduced fresh-food waste by addressing inventory issues

  • Cross-trained 25 employees in various positions and roles across 3 new store locations

  • Resolved customer conflicts with empathy and active listening

  • Developed rapport with customers and increased repeat business

Tools: Excel, QSR